Description

Are you looking to implement or update a metrics program? You should – sound metrics help business continuity professionals communicate the true capabilities of their continuity management programs by defining program milestones, expected results, and other much needed data. This course will show you not only how to calculate that data, but also how to effectively communicate your findings and strategies with the right audience.

Testimonials

“The course materials were excellent. I greatly appreciated the metrics tools and supplemental materials. The course helped me to conceptualize how to identify key performance indicators for a continuity program and then use metrics to track progress towards meeting the program objectives.” – MBCP, USA

“Thanks for including a downloadable metrics spreadsheet with this course. The metrics information obtained from this course will aid in not only continuous quality improvement of business continuity programs, but can also be applied in planning, training, and overall program evaluation.”

Objective

• Raise awareness of the usefulness of metrics
• Provide examples of metrics in the workplace
• Suggest guidelines for how to implement a metrics program in theWorkplace
• Educate practitioners in planning and executing data collections
• Secure executive approval of metrics report content
• Set deliverables of metrics report content

Outline

Lesson 1: Introduction, Course Goals and Objectives

– Review course goals, objectives

– Explore the challenges professionals encounter using metrics to manage business continuity management (BCM) programs

Lesson 2: General Metrics

– Learn various types of metrics and the effective usage of BCM metrics for BCM program management and reporting

– Review six specific BCM metrics, study their application using a case study of a hypothetical organization, and discuss the concepts behind developing BCM metrics

– Study the use of dashboards to effectively represent the status a BCM program

Lesson 3: Implementation and Tracking

– Learn how to use BCM metrics to inform management of program status

– Review and discuss the case study you will use for an exercise, applying what you have learned to measure aspects of the hypothetical organization

– Explore various tools that can be used to develop BCM metrics

Lesson 4: Review for Real-world Application

– Review what you have learned and discuss how you might incorporate metrics into your BCM program

For in-person courses:

This course will be held in-person and the exam will be held on the morning of the final day. As soon as you are finished taking the exam, you will be able to leave for the day. A computer is required for this course in order for you to take the exam. The system requirements will be sent to you via email together with information about how to access the course materials prior to the start of the course.

For courses held online:

All online courses are held via Zoom and a computer is required for this course. The system requirements will be sent to you via email together with information about how to access the course materials prior to the start of the course. You will also be provided with instructions for how to take the exam online following the course.

Please fill the form below so we can contact you to discuss your training and certification requirements